Terms and Conditions

Cancellation, Reschedule and Refund Policy.

Reschedule Requests - The customer requested reschedules

  • ​More than 29 Days notice - No charge 

  • 28-15 Days notice - 25% (Private Course) or $75 (Public Course Ticket) 

  • 14 days or less notice - 50% (Private Course) or $150 (Public Course Ticket)

  • No Show - $220.00 (Public Course Ticket) (If request made within 28 days of course start date)

    Refunds - Customer requested cancellations

(Wellbeing Campus will not refund any booking fees applied by third parties. i.e. Eventbrite)

  • 29 Days or more - 100% Refund

  • 28 - 15 Days - 75% Refund

  • 14 - 8 Days - 50% Refund

  • 7-0 Days - Nil Refund

    Cancellations or rescheduled by Wellbeing Campus

  • ​A full refund (less booking fee) or re-schedule to an alternative future course

  • All cancellations by Wellbeing Campus will be notified by email to the email address supplied at registration

 

Blended (Online) Courses -

The self-paced learning component of training cannot be refunded - Participants have 1 Year to port their eLearning component to another MHFA Instructor.

Code of Conduct for Blended Online Course

  1. Complete the eLearning before attending Zoom sessions. This includes watching ALL of the films and reading all of the information contained in your eLearning modules.

  2. Adhere to the safety of yourself and other people during the course

  3. Respect the learning environment as you would a face-to-face session, including the facilitator and other course participants

  4. Adhere to anti-discrimination and all other policies.

  5. Maintain privacy and confidentiality

  6. Notify the trainer immediately via text message if you cannot attend training or if you are running late.

  7. Take responsibility for self-care. If you feel distressed during the training, please let the trainer know.

  8. Join the online sessions in a quiet place away from distractions

  9. Turn your video on at all times and use headphones where needed.